Service Management
Service Management
Visto offers a service management delivery based on a clearly defined KPIs (Key Performance Indicators) and helps in the monitoring of the delivered services.
All client relationships are underpinned by our comprehensive service delivery management approach, and includes:
A dedicated Service Delivery Manager for continuous service management and improvement, a single point of contact for escalation and major incident management, escalation and risk management / mitigation
Monthly service reporting and face to face meetings
Continual service improvement
Our standards based approach has been developed and refined over 15 years and ensures that Visto Group delivers efficient and effective Service Management to all our customers.
All of our Service Delivery Managers are experienced and seasoned ITIL practitioners and Visto exemplifies the use of v3 principles throughout the organization. Our experience enabled us to meet or exceed our clients’ service level requirements, continually improving the quality of the services.
All of our Service Delivery Managers are experienced and seasoned ITIL practitioners and Visto exemplifies the use of v3 principles throughout the organization. Our experience enabled us to meet or exceed our clients’ service level requirements, continually improving the quality of the services.
HOW WE DO IT
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About Visto Group
Visto Group is an information systems and technology services company providing complete business solutions.
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